Contact Us

 

For all technical support and questions regarding ProSignal's trading system or charts please send your message to

In most cases, we are able to respond to emails promptly and effectively. However, depending on the time of day (or night) and urgency of the inquiry, response time can take up to several hours. Weekends are more periodic.

If you are unable to get your questions answered by email or need to talk to someone directly we can be reached by phone Monday through Friday 10am to 5pm Eastern Standard Time 310-343-5224.

Because we are very busy and phone support is limited, you may have to leave a message and a service representative will get back to you ASAP.

If you're having a technical problem, it's likely that our support service will need to use remote desktop connection to see the problem first-hand and help you resolve it. You can download the HelpDesk utility and save it to your desktop and then contact our customer support.

For Questions Regarding your Live Trading Account

For clients that have a brokerage account with FXCM, their dealing desk is open to assist clients in placing orders via the Internet or telephone 24 hours a day beginning Sunday afternoon at 5:15 PM till Friday afternoon 4:00 PM New York time. Their customer support is available by email or phone 24/7.

Please note: FXCM and ProSignal are separate and independent companies. FXCM can only help you with questions regarding your brokerage trading accounts (real or demo). They cannot assist you with questions regarding your ProSignal service.

Click Here For FXCM Contact Information